At Noon Falafel, we are committed to delivering fresh, high-quality meals to our customers with every order. Our food is prepared with care, using the finest ingredients, and made fresh to order.
Due to the perishable nature of our products and in accordance with food safety regulations, we do not accept any returns or offer refunds for food items once they have been prepared, delivered, or picked up. This policy helps ensure the safety and integrity of our food and aligns with industry standards.
While we strive to ensure that every order is accurate and meets your expectations, mistakes can occasionally happen. If you receive an order with:
Please notify us within 30 minutes of receiving your order by contacting us at our phone number or email. Provide your order number and a description (including photos if applicable), and we will assess the situation on a case-by-case basis.
Depending on the nature of the issue, we may offer a replacement or store credit as a gesture of goodwill—but this is entirely at our discretion and does not constitute a formal refund policy.
If your order was placed through a third-party delivery platform (such as Uber eats, Deliveroo, etc.), you must follow their return, refund, and complaint process. We are not responsible for delays, cancellations, or issues arising from third-party services.
By placing an order on noonfalafel.com, you acknowledge and agree to this Return and Refund Policy.
We appreciate your understanding and continued support.
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